Frequently Asked Questions

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Please click on a questions to expand the answer.
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[av_toggle title=’What is myRJ?’ tags=” custom_id=” av_uid=’av-ippkw’]
myRJ is a case and record management system for restorative services, dealing with Restorative Intervention, Restorative Justice and Restorative Approaches.

It supports people to securely store information and communicate about restorative cases.

It can be used by single organisations or multi partnerships.
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[av_toggle title=’What is myVCU?’ tags=” custom_id=” av_uid=’av-fbgcg’]
myVCU is a case, referral and  record management system for victim services, dealing with victims of crime and harm.

It supports people to securely store information and signpost to external organisations.

It can be used by single organisations or multi partnerships.
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[av_toggle title=’What is myDV’ tags=” custom_id=” av_uid=’av-1jmbts’]
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[av_toggle title=’What can it do?/ What functions does it have?’ tags=” custom_id=” av_uid=’av-1d8ci8′]
myRJ & myVCU & myDV are web based applications designed to support organisations who want to work in partnership with other organisations and/or who want to use volunteers.

Security
The system is accredited to store and process OFFICIAL and OFFICIAL-Sensitive information in accordance with HMG requirements (the Security Policy Framework) and CESG guidance. It has been assessed against the HMG Baseline Controls which correspond to the good commercial practices described by ISO27001/2 . As part of the accreditation process a Technical Risk Assessment has been produced by a CESG Listed Advisor Scheme (CLAS) consultant and an independent IT Security Health Check has been carried out.

Password protected
Each user has an individual password, different access levels (from read only to partnership), users can only access the permission level allocated to them. If a partnership, only the agreed central lead (e.g. PCC office, Local criminal justice board) can see all data. Each partner organisation can only view data and management information for their organisation. Facilitators will only see information about cases allocated to them.

Referrals
Cases can be referred to and allocated to users on the system.

Case management
Full case management system to type in case notes, store risk assessments, preparation notes, outcomes of meetings etc

Web based
The system is web based so can be accessed anywhere – on a phone, tablet or PC for example. (User will need to have been given access and a password. Training in safe use is advised).

Partnerships
The system allows partners from different organisations to securely share information about the same case without needing to give access to internal systems.

Management information reporting
You can run reports on any information you input. For example the number of successful cases, and the breakdown of those cases, for a certain facilitator.

Central documents library
Store template documents and policies for staff to access and use.

HR function for restorative practice
Keep notes of supervision meetings, records of training and continuing professional development for all of your facilitators.
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[av_toggle title=’We use volunteers to help with cases – is the system easy to use ?’ tags=” custom_id=” av_uid=’av-171e9s’]
The system has been designed to be easy to pick up and use with minimal training.  Often it takes someone 10 minutes to be trained on the system and shown how they add information to cases.  We also provide training courses for users and administrators allow you to get the most from the system.
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[av_toggle title=’What help to we get for getting started ?’ tags=” custom_id=” av_uid=’av-11xth4′]
we have a full onboarding process for our clients that can include;

  • Getting the system setup
  • Training
  • Importing your existing data
  • Introduction to support
  • initial help during the first few weeks of use

Each client is provided with a Customer Success person who is responsible for helping companies get going on the system and ensure that it is working for you.
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[av_toggle title=’Can I request for changes to be made to the system?’ tags=” custom_id=” av_uid=’av-35s68′]
We welcome feedback and comment about the system. All feedback will be collated and reviewed on an annual basis. The system will be updated as per the need identified from the feedback.
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[av_toggle title=’What security certification does it have?’ tags=” custom_id=” av_uid=’av-t4vr4′]
The system is accredited to store and process OFFICIAL and OFFICIAL-Sensitive information in accordance with HMG requirements (the Security Policy Framework) and CESG guidance. It has been assessed against the HMG Baseline Controls which correspond to the good commercial practices described by ISO27001/2 .

Crest accredited external penetration test and regular internal checks
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[av_toggle title=’Will Ivstitia staff have access to, or be able to see any of the data?’ tags=” custom_id=” av_uid=’av-k49so’]
No. The system has various levels of encryption so the developers myRJ are unable to view or access any of the data you input.
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[av_toggle title=’Will I need an information sharing agreement to use the system?’ tags=” custom_id=” av_uid=’av-cvxvs’]
it will be decided by the local SIRO’s whether or not an information sharing agreement with Ivstitia is required.
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[av_toggle title=’Where can I find out more?’ tags=” custom_id=”]
Please use the contact information on this website to get in touch or to click here to book a demonstration
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